Policies & FAQs

Shop Policies

Last updated on January 21, 2022
Welcome to Patricia Bowe Designs!

I want you to get the best experience in my shop. So before you start your shopping spree, I encourage you to read this POLICIES/FAQ section. Any questions, just contact us.

Returns and exchanges

- Contact me within: 14 days of delivery
- Ship items back within: 14 days of delivery (AFTER you receive confirmation of return from me)
- Request a cancellation within: 1 hour of purchase

The following items cannot be returned:

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Earrings (for health/hygiene reasons)
  • Items on sale

Return Policy

I want you to be 100% happy with your jewelry. But sometimes, that is not always the case. You may not like the color, it may not fit you, it might just not be your style. Yep! It happens! You may return your item within 14 days after receipt of your shipment if you change your mind. Please contact me before you ship it back so I can expect it. Items that are shipped back without prior authorization of return will not be accepted and will be shipped back to you.

Buyer is responsible for shipping costs of returning the item, except in the cases where the mistake is ours, eg. sending the wrong item, received damaged. Piece must be unworn and undamaged. Please use a proper shipping box and packaging to insure that piece is returned to us the way it was sent. When I receive the item, it will be inspected to make sure it is in good resalable condition and you will be refunded the purchase price of the item.

MADE TO ORDER PRINTED PRODUCTS: These products are made to order and there are no refunds or exchanges unless product is damaged in shipping (eg, broken mug). Cancellations are accepted within 1 hour of placing order. After that order CANNOT be cancelled.

Payments

I accept the following:

Amex
MasterCard
Visa
ApplePay
GooglePay
PayPal
FacebookPay
Venmo

Sales tax is required from NC residents.

Shipping

Patricia Bowe Designs  ships USPS First Class Mail throughout the United States for orders up to $50.00. Orders over $50.00 ship free. Orders $100 or more ship with signature confirmation. Orders are shipped out Monday, Wednesday and Friday (excluding holidays).

NOTE: Shipping/arrival dates given by the USPS are an ESTIMATED delivery time. The 3-day shipping is NOT a guarantee. Holidays, bad weather, and other circumstances may/may not cause your order to be delivered after the 3-day period. See lost/missing items for more information below.

HANDPRINTED ITEMS: Please allow 1-3 business days for your order to be created before shipping. After shipping, your order should arrive within 3-5 business days. If there is a change in shipping (i.e., a huge influx of orders), you will be notified.

INTERNATIONAL ORDERS:

At this time, we are not shipping orders internationally.

When placing your order, please make sure your address is correct and is recognized by the USPS system.

DAMAGED ITEMS:
In the rare event that your item does arrive damaged, contact me immediately. Please provide a photo if of the package/item if the item has arrived damaged for assessment before a return number and refund is issued.

LOST/MISSING ITEMS:

For items that never reach their destination after 30 days and is NOT marked as delivered, we will refund the original purchase price of the item.

If you contact us about a lost/missing package, but our records list your order as "Delivered", a refund cannot be issued. If this is the case, here are a few things to try to locate your package:

-Sometimes the post office will mark the item delivered and deliver it the next day (this has happened to me on many occasions)
-Check around the perimeter of your house to see if the carrier left it somewhere other than the front porch or door (I've found packages left behind my holly bush, so it happens.)
-Check with your neighbors to see if they have your package.
-Contact your local post office and file a lost/stolen claim.
-Contact your police department and file a stolen mail report.

Additional Information

All orders ship from Raleigh, North Carolina, USA.

All products made in this shop are for adult use and wear. Keep away from children and pets. Do not put jewelry in your mouth or allow children or pets to put the jewelry pieces in their mouths.

All of my products are created in a smoke-free environment. Please keep in mind that the photos on this website may show products smaller or larger than their actual size. Colors may be slightly different for various reasons including, but not limited to lighting, computer's color capability, beads dye lot at the time of the jewelry's creation, etc.

All logos, photos, designs, patterns, etc. are the sole property of Patricia L. Bowe and are not to be used outside of this boutique without permission. You may not copy, modify, transmit, distribute, display, perform, reproduce, license, create or recreate derivative works from, transfer or sell any information, products or services from this shop without the express written permission of the owner/artist of this shop. To do so is a violation of copyright law and will be treated as such. Patterns purchased from this store are for personal use only and may not be reproduced and sold or taught anywhere.

NOTE: I reserve the right to change my store policies at any time to adjust to ever-changing situations. Please check here before purchasing so that you are familiar with these Terms of Service.